Ideally, everyone can be as efficient at home as they would be in the call center.
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Motivating remote agents takes a lot of creativity. This makes call center morale boosters a necessity. Burnout can be a danger.īut the biggest challenge of all is the isolation that comes from being separated from colleagues. And without being able to leave the office at the end of the day, they may find it difficult to leave work behind, too.
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While some have happily swapped their commute for a short walk to their home office, working remotely can make it harder to leave home life behind during office hours your reps may confront family, housing, and childcare concerns throughout the day. Agents may be uncertain of new policies, processes, and ways of communicating, or just need time to adjust. If your team went remote during the pandemic, one challenge they face is managing change. Challenges outbound sales reps face when working remotely
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To keep quotas on target, leaders must find ways to rustle up motivation for call center agents who are working from home.īut how? A unique way of working requires unique approaches - so take note of these tips specific to remote teams. This suits some employees, but it can challenge sociable reps who thrive on the buzz from a communal workplace. Many outbound sales agents now connect with customers from the comfort - or chaos - of their own homes. For call centers and many other businesses, the COVID-19 pandemic has changed what it means to go to work.